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Search our guides on buying, selling, payments and staying safe — or talk to our Nairobi team.
Browse by topic
Buying a car
Searching, contacting sellers and checking a car before you pay.
Selling a car
Posting ads, photos, pricing and ownership transfer.
Account & sign-in
Creating an account, SMS codes, passwords and settings.
Payments & packages
Featured ads, dealer packages, M-Pesa and invoices.
Safety & reporting
Avoiding scams, reporting ads and what we do about them.
Safety first
Read our checklist before you pay for a car or hand over your logbook.
Popular articles
How do I check a car's logbook before buying?Run an official NTSA search on eCitizen to confirm the owner and any loans on the car.How do I post an ad?Post your car in three steps — it's free for private sellers.How do I transfer ownership after a sale?Ownership is transferred online through NTSA on eCitizen.How to spot and avoid scamsThe warning signs of a fake ad or a fraudulent buyer.How old can an imported car be?Kenya's age limit for used imports and the KEBS inspection every import must pass.How do I pay with M-Pesa?Pay for promotions and packages with an M-Pesa STK prompt.
Still need help?
Our support team answers in English and Kiswahili, Monday – Friday 8:00 – 18:00 and Saturday 9:00 – 14:00 (EAT).